SERVICES AND TOOLS
outboundIQ is our core offering, automating ANI selection and lifting contact rates.
In addition, we offer a suite of enhanced services and an ever growing set of automation utilities to supercharge and streamline your outbound operations
ANI INVENTORY MANAGEMENT
outboundIQ integrates directly inside your dialer. Machine learning algorithms automatically change out problematic phone numbers and respond to disposition outcomes in real time. Dynamic, intelligent ANI assignment to every dial maximizes your contact potential down to the prospect level. No administration required.
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Never swap, randomly rotate, hard-code groups or local presence matching, ever again.
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Recurring Carrier Registration services establish and maintain your inventory with all 5 major registries.
DASHBOARDS AND REPORTING
Explore real time snapshots of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns, plus disposition stats
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Historical data captures trending over time.
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Review health and status of your ANIs and run planning tools to understand recommended inventory changes on the fly.
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Sneak peak of our V2 dashboards coming soon are pictured above
DIALER CONSULTING SERVICES
Designed to help customers with their end-to-end outreach strategy, starting with data management & including all aspects of optimal dialer configuration.
Our outbound experts go hands on and provide best practices guidance to your team.
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Monthly retainer and project-based dialer implementation service options.
outboundANILMS
Proprietary lead management engine to bridge the gap between your web sites and affiliates, and your dialer.
Simple, easy to use, & straightforward toolset for managing lead sources, validation, caps, & deliveries for first party data generators.
Options to add automated SMS and e-mail.
SMS AND E-MAIL CADENCE AUTOMATION
Using outboundANILMS, establish automated email and SMS events triggered by disposition, timeframe, and current step in the customer journey.
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Requires "bring your own" SMS carrier and email platform.
COMPLIANCECHECK - DNCALL INTEGRATION
Take advantage of outboundANI's integration with PossibleNOW's DNCall to detect known litigators, scrub your fully subscribed national and state do not call lists, manage opt-in exemptions, identify wireless numbers, and more.
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Fully automate the process from lead source, to DNCall scrub, to outboundANI instruction, to dialer.