A new "Calendar View" has been released this morning for all outboundANI users.
The "Calendar View" is an easy way to see an entire month of activity in one place, and is complete with total dials, total contacts, contact rates, and even allows expandable details showing breakdowns of the data by campaign, by disposition, as well as overall "success" by agent...
This view is especially helpful in understanding week over week, weekday by weekday, trends in contact rates...