Jason Shatzkamer
Training Your Agents To Coexist with Answering Machine Detection
One of the most overlooked aspects of running outbound campaigns with Answering Machine Detection (AMD) enabled, is training your agents...
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Jason Shatzkamer
- Oct 25, 2023
- 2 min
So, we recommend, of course, that you don't swap numbers, but if you do...
Number swapping - the act of throwing away and deprovisioning "bad phone numbers" and provisioning new replacement phone numbers...
78 views
Jason Shatzkamer
- Sep 21, 2023
- 1 min
Answering Machine Detection - Let's Call It What It Is...
At outboundANI, we believe that the tuning of Answering Machine Detection is a fundamental tradeoff between...
96 views
Jason Shatzkamer
- Sep 21, 2023
- 2 min
The Two Primary Types of Dial Cadences...
In the world of outbound calling, there are fundamentally two main approaches to designing a dial cadence, or outreach strategy...
60 views
Jason Shatzkamer
- Sep 20, 2023
- 1 min
The Gonzo Experience Podcast with Co-Founder Jason Shatzkamer - 2023-08-28
Jason sits down with friend and colleague David Mammano on The Gonzo Experience, discussing his career evolution in technology and call...
6 views
Jason Shatzkamer
- Aug 17, 2023
- 1 min
outboundANI “Outbound Calling Slide Deck” from Five9 CX Summit 2023-08
outboundANI's Slide Deck from Five9 CX Summit August 2023 - General Advice and Guidelines...
60 views
Jason Shatzkamer
- Jul 13, 2023
- 2 min
Buddhism and "nanonaps" - The Secret Philosophy Behind outboundANI...
ANI's are constantly and continuously fluctuating and flowing between various degrees of "on" or "off"...throttling usage up and down...
264 views
Jason Shatzkamer
- Feb 16, 2023
- 1 min
The Multi-Faceted Problem Of Contact Rates, Episode 12 - Dialing Strategy...
Optimal dialing strategy is inseparable from media strategy...there is no silver bullet...
26 views
Jason Shatzkamer
- Jan 26, 2023
- 1 min
The Multi-Faceted Problem Of Contact Rates, Episode 11 - Wolves in Sheep's Clothing...
Many standard dialer dispositions are, today, wolves in sheep's clothing...interpret them wrong, and problems will follow...
15 views
Jason Shatzkamer
- Dec 5, 2022
- 2 min
The Multi-Faceted Problem Of Contact Rates, Episode 10 - Data Sorting and Loading...
It's remarkable that something as seemingly insignificant as the sort order of the spreadsheet or CSV file can make all the difference...
9 views
Jason Shatzkamer
- Nov 15, 2022
- 1 min
The Multi-Faceted Problem Of Contact Rates, Episode 9 - Ring Time...
If your "No Answers" are regularly exceeding your "Answering Machines", we recommend strongly that you increase your dialing timeout to betw
9 views
Jason Shatzkamer
- Jul 9, 2022
- 1 min
The Multi-Faceted Problem Of Contact Rates, Episode 8 - Data...
At the end of the day, contact rate is a factor of data...
7 views
Jason Shatzkamer
- Jun 8, 2022
- 1 min
The Multi-Faceted Problem Of Contact Rates, Episode 7 - Beware the Unterminated Number...
One of the worst things you can do to harm your campaign's contact rate, is to dial from unterminated ANI - meaning, placing outbound dials,
9 views
Jason Shatzkamer
- May 26, 2022
- 2 min
The Multi-Faceted Problem Of Contact Rates, Episode 6 - Carrier Registrations...
Not only do we recommend you register your phone numbers, but we recommend that you do it regularly. And consistently...
19 views
Jason Shatzkamer
- Apr 29, 2022
- 2 min
The Multi-Faceted Problem Of Contact Rates, Episode 5 - Retry Attempts...
Outbound calling these days can be tricky. To maximize contact rates, here is how to think about your dialer's retry logic...
10 views
Jason Shatzkamer
- Apr 20, 2022
- 3 min
The Multi-Faceted Problem Of Contact Rates, Episode 4 - Answering Machine Detection...
If there's anything worse than not making contact with prospects, it's making contact with prospects, and blowing it...
11 views
Jason Shatzkamer
- Mar 29, 2022
- 2 min
The Multi-Faceted Problem Of Contact Rates, Episode 3 - Should I Leave a Voicemail...Yes or No?
From a PURE contact rate and phone number hygiene perspective, there are many reasons why it is a good practice to leave voicemails...
11 views
Jason Shatzkamer
- Mar 25, 2022
- 1 min
The Multi-Faceted Problem Of Contact Rates, Episode 2 - Is My Phone Number Possessed...
The Multi-Faceted Problem Of Contact Rates, Episode 2 - There are no such things as "evil" phone numbers...there is ONLY "poor use"...
10 views
Jason Shatzkamer
- Mar 25, 2022
- 1 min
The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...
The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...
9 views
Jason Shatzkamer
- Mar 23, 2022
- 1 min
New calendar view released 2022-03-23
outboundANI's "Calendar View" is a great way to see day over day and week over week contact rates in one place...
8 views
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