Jason ShatzkamerMar 132 minTraining Your Agents To Coexist with Answering Machine DetectionOne of the most overlooked aspects of running outbound campaigns with Answering Machine Detection (AMD) enabled, is training your agents...
Jason ShatzkamerOct 25, 20232 minSo, we recommend, of course, that you don't swap numbers, but if you do...Number swapping - the act of throwing away and deprovisioning "bad phone numbers" and provisioning new replacement phone numbers...
Jason ShatzkamerSep 21, 20231 minAnswering Machine Detection - Let's Call It What It Is...At outboundANI, we believe that the tuning of Answering Machine Detection is a fundamental tradeoff between...
Jason ShatzkamerSep 21, 20232 minThe Two Primary Types of Dial Cadences...In the world of outbound calling, there are fundamentally two main approaches to designing a dial cadence, or outreach strategy...