Jason Shatzkamer
Training Your Agents To Coexist with Answering Machine Detection
One of the most overlooked aspects of running outbound campaigns with Answering Machine Detection (AMD) enabled, is training your agents...
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Jason Shatzkamer
Oct 25, 20232 min
So, we recommend, of course, that you don't swap numbers, but if you do...
Number swapping - the act of throwing away and deprovisioning "bad phone numbers" and provisioning new replacement phone numbers...
81 views
Jason Shatzkamer
Sep 21, 20231 min
Answering Machine Detection - Let's Call It What It Is...
At outboundANI, we believe that the tuning of Answering Machine Detection is a fundamental tradeoff between...
99 views
Jason Shatzkamer
Sep 21, 20232 min
The Two Primary Types of Dial Cadences...
In the world of outbound calling, there are fundamentally two main approaches to designing a dial cadence, or outreach strategy...
63 views
Jason Shatzkamer
Jul 13, 20232 min
Buddhism and "nanonaps" - The Secret Philosophy Behind outboundANI...
ANI's are constantly and continuously fluctuating and flowing between various degrees of "on" or "off"...throttling usage up and down...
266 views
Jason Shatzkamer
Feb 16, 20231 min
The Multi-Faceted Problem Of Contact Rates, Episode 12 - Dialing Strategy...
Optimal dialing strategy is inseparable from media strategy...there is no silver bullet...
27 views
Jason Shatzkamer
Jan 26, 20231 min
The Multi-Faceted Problem Of Contact Rates, Episode 11 - Wolves in Sheep's Clothing...
Many standard dialer dispositions are, today, wolves in sheep's clothing...interpret them wrong, and problems will follow...
15 views
Jason Shatzkamer
Dec 5, 20222 min
The Multi-Faceted Problem Of Contact Rates, Episode 10 - Data Sorting and Loading...
It's remarkable that something as seemingly insignificant as the sort order of the spreadsheet or CSV file can make all the difference...
9 views
Jason Shatzkamer
Nov 15, 20221 min
The Multi-Faceted Problem Of Contact Rates, Episode 9 - Ring Time...
If your "No Answers" are regularly exceeding your "Answering Machines", we recommend strongly that you increase your dialing timeout to betw
9 views
Jason Shatzkamer
Jul 9, 20221 min
The Multi-Faceted Problem Of Contact Rates, Episode 8 - Data...
At the end of the day, contact rate is a factor of data...
7 views
Jason Shatzkamer
Jun 8, 20221 min
The Multi-Faceted Problem Of Contact Rates, Episode 7 - Beware the Unterminated Number...
One of the worst things you can do to harm your campaign's contact rate, is to dial from unterminated ANI - meaning, placing outbound dials,
9 views
Jason Shatzkamer
May 26, 20222 min
The Multi-Faceted Problem Of Contact Rates, Episode 6 - Carrier Registrations...
Not only do we recommend you register your phone numbers, but we recommend that you do it regularly. And consistently...
19 views
Jason Shatzkamer
Apr 29, 20222 min
The Multi-Faceted Problem Of Contact Rates, Episode 5 - Retry Attempts...
Outbound calling these days can be tricky. To maximize contact rates, here is how to think about your dialer's retry logic...
10 views
Jason Shatzkamer
Apr 20, 20223 min
The Multi-Faceted Problem Of Contact Rates, Episode 4 - Answering Machine Detection...
If there's anything worse than not making contact with prospects, it's making contact with prospects, and blowing it...
11 views
Jason Shatzkamer
Mar 29, 20222 min
The Multi-Faceted Problem Of Contact Rates, Episode 3 - Should I Leave a Voicemail...Yes or No?
From a PURE contact rate and phone number hygiene perspective, there are many reasons why it is a good practice to leave voicemails...
11 views
Jason Shatzkamer
Mar 25, 20221 min
The Multi-Faceted Problem Of Contact Rates, Episode 2 - Is My Phone Number Possessed...
The Multi-Faceted Problem Of Contact Rates, Episode 2 - There are no such things as "evil" phone numbers...there is ONLY "poor use"...
10 views
Jason Shatzkamer
Mar 25, 20221 min
The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...
The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...
9 views
Jason Shatzkamer
Mar 2, 20222 min
ANI or DID's - WHICH IS IT??!!
What does the term "outboundANI" even mean??
71 views
Jason Shatzkamer
Jan 29, 20221 min
How many area codes exist in the US?
If you asked 10 highly seasoned, long time call center experts how many area codes there are in the United States, you would most likely...
13 views
Jason Shatzkamer
Jan 29, 20221 min
ANI Groups, Local Presence, and Default ANI's...
Hindsight is 20/20, of course, but I think one of the worst mistakes we made as an industry was grouping outbound ANI's... They are not...
7 views
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