One of the most overlooked aspects of running outbound campaigns with Answering Machine Detection (AMD) enabled, is training your agents...

Number swapping - the act of throwing away and deprovisioning "bad phone numbers" and provisioning new replacement phone numbers...

At outboundANI, we believe that the tuning of Answering Machine Detection is a fundamental tradeoff between...

In the world of outbound calling, there are fundamentally two main approaches to designing a dial cadence, or outreach strategy...

ANI's are constantly and continuously fluctuating and flowing between various degrees of "on" or "off"...throttling usage up and down...

Optimal dialing strategy is inseparable from media strategy...there is no silver bullet...

Many standard dialer dispositions are, today, wolves in sheep's clothing...interpret them wrong, and problems will follow...

It's remarkable that something as seemingly insignificant as the sort order of the spreadsheet or CSV file can make all the difference...

If your "No Answers" are regularly exceeding your "Answering Machines", we recommend strongly that you increase your dialing timeout to betw

At the end of the day, contact rate is a factor of data...

One of the worst things you can do to harm your campaign's contact rate, is to dial from unterminated ANI - meaning, placing outbound dials,

Not only do we recommend you register your phone numbers, but we recommend that you do it regularly. And consistently...

Outbound calling these days can be tricky. To maximize contact rates, here is how to think about your dialer's retry logic...

If there's anything worse than not making contact with prospects, it's making contact with prospects, and blowing it...

From a PURE contact rate and phone number hygiene perspective, there are many reasons why it is a good practice to leave voicemails...

The Multi-Faceted Problem Of Contact Rates, Episode 2 - There are no such things as "evil" phone numbers...there is ONLY "poor use"...

The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...

What does the term "outboundANI" even mean??

If you asked 10 highly seasoned, long time call center experts how many area codes there are in the United States, you would most likely...

Hindsight is 20/20, of course, but I think one of the worst mistakes we made as an industry was grouping outbound ANI's... They are not...